top of page

FAQs

  • Where does the tour begin and end?
    Our daily Eagle’s Nest tour begins at the Eagle’s Nest bus departure location, on the Obersalzberg mountain: Salzbergstrasse 45, 83471, Berchtesgaden, Germany There are 3 paid parking locations located directly at the address, in order for guests to park their vehicles. Alternatively there is a public bus service - bus number 838, departing from the train & bus station in Berchtesgaden town. ​ The daily Eagle’s Nest tour will end directly up at the Eagle’s Nest building, where guests can enjoy their free time and return at the set time on their bus tickets back down the mountain by themselves. Our private Eagle’s Nest tours begin at either guests’ accommodation in the Berchtesgaden area, or at the train & bus station in Berchtesgaden.
  • What is your cancellation policy?
    All of our Eagle’s Nest tours can be cancelled up to 24 hours before the tour begins, with a 100% refund. For cancellations with less than 24 hours' notice, or in the case of no-shows, there will be no refunds.
  • How can I cancel, reschedule, or amend a tour booking?
    If you find that you unfortunately need to cancel or amend your tour booking with us, please contact us, either via email, phone, or using our contact form. All of our Eagle’s Nest tours can be cancelled up to 24 hours before the tour begins, with a 100% refund. Inside of 24 hours, there is no option for a refund. If you find that you need to reschedule your tour booking, our cancellation policy applies. All of our Eagle’s Nest tours can be rescheduled up to 24 hours before the tour begins, with the payment transferred to the new booking date, if one is available. Inside of 24 hours, there is no option for a refund. In the case of amendments we will try to facililate your request to the best of our ability, depending on the nature of the request and notice period. We would kindly ask for as much notice as possible.
  • How do I get to you from Salzburg?
    For guests joining the Daily Tour: Below you will find the various travel options to reach the meeting point (Salzbergstrasse 45, 83471, Berchtesgaden, Germany): By Car: For guests driving over from Salzburg to join our daily historical tour, you can simply drive up to the Obersalzberg mountainside, directly to the tour meeting location: Salzbergstrasse 45, 83471, Berchtesgaden, Germany. You will find 3 paid parking locations located directly at the address, where you can leave your vehicle for the duration of the tour. By Bus: Take bus 840 from Salzburg (from multiple bus stops throughout the city) to arrive at the Berchtesgaden train & bus station. From here switch to bus 838 to arrive at the stop “Dokumentation Obersalzberg”, the tour meeting location is located on the opposite side of the street, across the parking lot, underneath the blue & white flags at the Eagle’s Nest (Kehlsteinhaus in German) bus departure point. By Train: Take the train from Salzburg in the direction of Munich, to the town of Freilassing. From there switch to the train to Berchtesgaden, arriving at the main train & bus station here in the town. From here switch to bus 838 to the stop “Dokumentation Obersalzberg”, the tour meeting location is located on the opposite side of the street, across the parking lot, underneath the blue & white flags at the Eagle’s Nest (Kehlsteinhaus in German) bus departure point. By Taxi: It’s possible to get a taxi ride from Salzburg over to Berchtesgaden, please give your taxi driver the following address to arrive directly at the tour meeting location: Kehlsteinhaus Busabfahrt Salzbergstrasse 45, 83471, Berchtesgaden, Germany. This is located directly up on the Obersalzberg mountainside, not down in the town of Berchtesgaden. For guests booking our Private Tours: Below you will find the various travel options to reach Berchtesgaden to meet your guide: By Car: It’s around 30 minutes’ drive over from the city of Salzburg to the Berchtesgaden train & bus station at the address below: Bahnhofplatz 2, 83471, Berchtesgaden, Germany. Free parking is available at an address nearby, which will be provided to you in the personalised confirmation email. By Public Transport: Take bus 840 from Salzburg (frommultiple bus stops throughout the city) to arrive at the Berchtesgaden train & bus station to meet your guide. By Train: Take the train from Salzburg in the direction of Munich, to the town of Freilassing. From there switch to the train to Berchtesgaden, arriving at the main train & bus station here in the town to meet your guide. By Taxi: It’s possible to get a taxi ride from Salzburg over to the train & bus station here in Berchtesgaden, please give your taxi driver the following address: Bahnhofplatz 2, 83471, Berchtesgaden, Germany. You will meet your guide at this location.
  • ​Are the bus tickets and entrance fees included in the tour price?
    With our daily Eagle's Nest tour, and our group tours, the tour price includes tickets for the shuttle bus up & down, all entrance fees, and the elevator ride up & down. With our private tours the entrance fees are an additional cost, not included in the tour price.
  • ​Will there be a long waiting line at the Eagle's Nest?
    No, not if you book one of our tours. All of our Eagle's Nest tour options include "skip the line".
  • What time does the tour begin?
    Our daily Eagle’s Nest tour starts at 10:00am. All booked participants must be there 15 minutes prior to the tour starting, at 9:45am, in order for the tour to begin in a timely manner. Our private half day Eagle’s Nest tours begin at either 8:30am or 1pm. Our private full day Eagle’s Nest tours usually begin at 8:30am - but can be altered to suit guests’ needs.
  • How can I pay for the tour?
    Our daily Eagle’s Nest tours are pre-paid by guests at the time of booking. We accept Visa, Mastercard, American Express, Google Pay, and Paypal. Our Eagle’s Nest private tours are also pre-paid by guests at the time of booking. The additional entrance fees to the Eagle’s Nest and Documentation Centre are to be paid on the day of tour, either by card (Visa or Mastercard) or with cash. Our Eagle's Nest group tours will be invoiced in advance of the tour and pre-paid via bank transfer.
  • ​When does the Eagle's Nest open?
    The Eagle's Nest opens for the season at the beginning of May each year. The exact opening date is determined by the weather and is not known until sometime around the middle of April. The Eagle's Nest is then open daily until the end of October. The official closing date is always October 31st, however sometimes it is forced to close early due to weather conditions.
  • How much time is spent up at the Eagle’s Nest on the tour?
    Our daily Eagle’s Nest tour participants will usually have ca. 1 hour of free time up at the Eagle’s Nest, once the tour is complete. Guests can have their bus ticket return time altered, if they wish to stay longer or shorter up at the Eagle’s Nest building. Please discuss this with your tour guide, on the day of tour. Our private tours allow for ca. 40 mins of free time in the Eagle’s Nest building, before continuing with the rest of the tour.
  • How will I know who to check in with on arrival for the daily Eagle’s Nest tour?
    For our daily Eagle’s Nest tour, your tour guide will be located at the top of the stairs & ramp at the Eagle’s Nest bus departure location (Salzbergstrasse 45, 83471, Berchtesgaden, Germany). Your tour guide will have "Discover Eagle's Nest" clearly displayed and will be holding a printed list with the names of the participants for the daily tour.
  • What happens if there is adverse weather on the day of tour?
    Our daily Eagle’s Nest tours continue in all weather, with the exception of snow conditions on the mountain road up to the Eagle’s Nest building. In the event that the Eagle’s Nest building is closed due to bad weather conditions or other unforeseeable events, the tour will be cancelled and a full refund issued to tour participants. Our Private Eagle’s Nest tours - alternative tour options can be discussed with the guide on the day of tour or a full refund will be issued to tour participants.
  • Is there a minimum or maximum number of participants on the tour?
    Our daily Eagle’s Nest tour accepts a maximum number of 40 participants on the tour, there is no minimum number. Our private Eagle’s Nest tours accept private groups of 1 - 8 participants. Our group tours accept a minimum of 10 participants and a maximum of 40 participants per guide.
  • Is there a minimum age for participants to join the tour?
    No, people of all ages and families are very much welcome to join any of our Eagle’s Nest tours.
  • Are the tours wheelchair accessible?
    Our daily Eagle’s Nest tour is partially wheelchair friendly. At the meeting point (Salzbergstrasse 45, 83471, Berchtesgaden, Germany) there is a paved ramp down to the bus shuttle departure location. The shuttle buses are equipped with a ramp to alight. Up at the Eagle’s Nest guests are required to go down a 124 metre / 406 feet tunnel to reach the elevator, which will take them directly into the building. Inside the building there are a small number of stairs that need to be negotiated, in order to visit all three rooms open to the public, and to continue with the tour. On our private tours, please note that in addition there is a short, partially paved trail into the woods to visit the location of Hitler’s former home - the Berghof. There are stones and tree branches to traverse.
  • Does the tour include transportation?
    Yes. Guests will travel up on a bus shuttle service to the Eagle’s Nest. For the daily Eagle's Nest tour and the Eagle's Nest group tour, the ticket for this bus is included in the price of the tour. For the Eagle's Nest private tours, the ticket for this bus is an additional cost. For guests taking one of our Eagle's Nest private tours, there will also be additional transportation in one of our vehicles during the tour.
  • What languages are the tours offered in?
    All of our tours are only offered in English, by native English speakers whose mother tongue is English.
  • What should I wear for the tour?
    We recommend all guests dress accordingly for local weather conditions and bear in mind we will be travelling to the peak of a mountain. Weather can be changeable and can often change very quickly and so it would be best to bring along a light jacket. During the free time up at the Eagle’s Nest, guests have the opportunity to walk along a hiking trail behind the building, along a stoney path, with concrete steps. We would recommend wearing comfortable, sensible walking shoes for this.
  • How much walking is involved on the tour?
    Our daily Eagle’s Nest tour involves walking up and down a few short flights of stairs, at both the Eagle’s Nest bus departure point and up at the building. Additionally there is a walk down a 124 metre / 406 feet tunnel to the original highly polished brass elevator that will take you direct up into the Eagle’s Nest building. Guests have the option to take a hiking trail behind the building, along a stoney path, with concrete steps during their free time. On our private tours, please note that in addition there is a short, partially paved trail into the woods to visit the location of Hitler’s former home - the Berghof. There are stones and tree branches to traverse.
  • Do I need to bring anything with me for the tour?
    ​Please just bring along a copy of the Discover Eagle’s Nest tour confirmation. It doesn't need to be to be a printed copy, a digital copy on a mobile phone or tablet will do just fine.
  • How can I get in touch with you?
    Please send us an email at either: info@discover-eagles-nest.com or support@discover-eagles-nest.com alternatively, please call us on: (+49) 1512 119 0598 We will endeavour to respond to your email within 24 hours and we will answer the phone whenever possible but please bear in mind that we are out on tour a lot of the time too.
  • Can I make a reservation for the restaurant at the Eagle’s Nest?
    Reservations for small parties are not possible up at the Eagle’s Nest restaurant. However, there is plenty of seating inside and out to accommodate everyone. For larger groups of 20 people or more, it is possible to make a reservation in advance either online or by phone. info@kehlsteinhaus.de +49-8652-2969
  • Are food and beverages included in the tour?
    There are no refreshments included in the tour price for any of our Eagle’s Nest tours . During the free time up at the Eagle’s Nest building, guests have the option to purchase refreshments at the restaurant located in the building, or out on the terrace.
bottom of page