Question 1

What is your cancellation policy?

Accepted Answer

Our Eagle's Nest Daily Guided Tour and our private tours can be cancelled up to 24 hours before the tour begins, with a 100% refund.

For cancellations with less than 24 hours' notice, or in the case of no-shows, or arrivals after the tour already departed, there will be no refunds.

Question 2

How can I cancel, reschedule, or amend a tour booking?

Accepted Answer

If you find that you unfortunately need to cancel or amend your guided tour booking with us, please contact us, either via email, phone, or using our contact form. Our Eagle's Nest Daily Guided Tour and our private tours can be cancelled up to 24 hours before the tour begins, with a 100% refund.

For cancellations with less than 24 hours' notice, or in the case of no-shows, there will be no refunds.

If you find that you need to reschedule your tour booking, our cancellation policy applies.  Our Eagle’s Nest Daily Guided Tour and our private tours can be rescheduled up to 24 hours before the tour begins, with the payment transferred to the new booking date, if one is available. Inside of 24 hours, there is no option for a refund.

In the case of amendments we will try to facilitate your request to the best of our ability, depending on the nature of the request and notice period. We would kindly ask for as much notice as possible.

Question 3

Where do your tours begin?

Accepted Answer

Both our Daily Guided Tour of the Eagle’s Nest, and our Private Eagle's Nest Guided Tours begin at the Eagle’s Nest bus departure location, on the Obersalzberg mountain:Salzbergstrasse 45, 83471,Berchtesgaden, GermanyThere are 3 paid parking locations located directly at the address, in order for guests to park their vehicles. Alternatively there is a public bus service - bus number 838, departing from the train & bus station in Berchtesgaden town. Both our Private Half Day and Private Full Day Guided Tours begin at either guests’ accommodation (if they are staying in the Berchtesgaden area), or at the train & bus station in Berchtesgaden.

Question 4

Do you offer a “skip the line” option?

Accepted Answer

All of our guided tours include “skip the line” as well as guaranteed Eagle’s Nest tickets.

The Eagle’s Nest attracts thousands of visitors every day which means at times there are very long waiting lines to buy tickets. With “skip the line” included for all of our tour options, booking a tour with us means you can avoid waiting in line for tickets.

Although the Eagle’s Nest attracts thousands of visitors every day, there are only a limited number of tickets available per day. As such, the Eagle’s Nest tickets are often completely sold out resulting in many disappointed guests missing their chance to visit. If you book one of our guided tours you will avoid this disappointment.

Question 5

Do you still offer tours when the Eagle’s Nest is closed?

Accepted Answer

Yes, we have an off-season guided tour option which is available from November – mid May when the Eagle’s Nest is closed. Although it is not possible to visit the Eagle’s Nest during these months, we offer an alternative program for guests to discover the fascinating history of the Berchtesgaden/Obersalzberg area. The area holds so much historical value with regards to World War II, there’s still plenty to learn even without a visit to the famous Eagle’s Nest.

Detailed information about this tour can be found via the link below:

Question 6

​Are the bus tickets and entrance fees included in the tour price?

Accepted Answer

With our Daily Eagle's Nest Guided Tour, and our group tours, the tour price includes tickets for the shuttle bus up & down, all entrance fees, and the elevator ride up & down.

With our private guided tours the entrance fees are an additional cost, not included in the tour price.

Question 7

What time do your tours begin?

Accepted Answer

We offer multiple different tour options, which are offered at various different times:Our Daily Eagle’s Nest Guided Tours runs twice per day and start at 10:00am & 11:15am. All booked participants must be there 15 minutes prior to the tour starting, in order for the tour to begin in a timely manner. Our Private Eagle's Nest Guided Tour has multiple start times available: 9:15am, 10:30am, 11:45am, 1:30pm and 2:15pm.Our Private Half Day Guided Tour has two start times available: 8:30am or 1pm.Our Private Full Day Guided Tour usually begin at 8:30am - but can be altered to suit guests’ needs.

Question 8

How can I pay for the tour?

Accepted Answer

Our Daily Eagle’s Nest Guided Tour is pre-paid by guests at the time of booking. We accept Visa, Mastercard, American Express and Google Pay.

Our private guided tours are also pre-paid by guests at the time of booking. The additional entrance fees to the Eagle’s Nest and the bunkers are to be paid on the day of tour, either by card (Visa or Mastercard) or with cash.

Our guided tours for groups will be invoiced in advance of the tour and pre-paid via bank transfer 2 weeks before the tour date.

Question 9

Are children welcome on the tour?

Accepted Answer

Yes, people of all ages and families are very much welcome to join any of our guided tours.

Question 10

How do I get to you from Salzburg?

Accepted Answer

For guests joining the Daily Guided Tour of the Eagle's Nest or those who would like to book our Private Eagle's Nest Guided Tour:

Below you will find the various travel options to reach the meeting point (Salzbergstrasse 45, 83471, Berchtesgaden, Germany):

By Car:
For guests driving over from Salzburg to join our Daily Guided Tour, you can simply drive up to the Obersalzberg mountainside, directly to the tour meeting location: Salzbergstrasse 45, 83471, Berchtesgaden, Germany.

You will find 3 paid parking locations located directly at the address, where you can leave your vehicle for the duration of the tour.

By Bus:
Take bus 840 from Salzburg (from multiple bus stops throughout the city) to arrive at the Berchtesgaden train & bus station.

From here switch to bus 838 to arrive at the stop “Dokumentation Obersalzberg”, the tour meeting location is located on the opposite side of the street, across the parking lot, underneath the blue & white flags at the Eagle’s Nest (Kehlsteinhaus in German) bus departure point.

By Train:
Take the train from Salzburg in the direction of Munich, to the town of Freilassing. From there switch to the train to Berchtesgaden, arriving at the main train & bus station here in the town. 
From here switch to bus 838 to the stop “Dokumentation Obersalzberg”, the tour meeting location is located on the opposite side of the street, across the parking lot, underneath the blue & white flags at the Eagle’s Nest (Kehlsteinhaus in German) bus departure point.

By Taxi:
It’s possible to get a taxi ride from Salzburg over to Berchtesgaden, please give your taxi driver the following address to arrive directly at the tour meeting location:

Kehlsteinhaus Busabfahrt
Salzbergstrasse 45, 83471, Berchtesgaden, Germany.

This is located directly up on the Obersalzberg mountainside, not down in the town of Berchtesgaden.

For guests booking our Private Half Day or Full Day Guided Tours:

Below you will find the various travel options to reach Berchtesgaden to meet your expert guide:

By Car:
It’s around 30 minutes’ drive over from the city of Salzburg to the Berchtesgaden train & bus station at the address below:

Bahnhofplatz 2, 83471, Berchtesgaden, Germany.

Paid parking is available at an address nearby, which will be provided to you in the personalised confirmation email.

By Public Transport:
Take bus 840 from Salzburg (from multiple bus stops throughout the city) to arrive at the Berchtesgaden train & bus station to meet your guide.

By Train:
Take the train from Salzburg in the direction of Munich, to the town of Freilassing. From there switch to the train to Berchtesgaden, arriving at the main train & bus station here in the town to meet your guide.

By Taxi:
It’s possible to get a taxi ride from Salzburg over to the train & bus station here in Berchtesgaden, please give your taxi driver the following address:

Bahnhofplatz 2, 83471, Berchtesgaden, Germany.

You will meet your expert guide at this location.

Question 11

How much time is spent up at the Eagle’s Nest on your guided tours?

Accepted Answer

Our Daily Eagle’s Nest Guided Tour participants will usually have ca. 1 hour of free time up at the Eagle’s Nest, once the tour is complete. Guests can have their bus ticket return time altered, if they wish to stay longer or shorter up at the Eagle’s Nest building. Please discuss this with your expert tour guide, on the day of tour.

Our Private Eagle's Nest Guided Tour allows for ca. 1 hour of free time in the Eagle’s Nest building, before the conclusion of the tour.

Our Private Half Day Guided Tour allows for ca. 40 mins of free time in the Eagle’s Nest building, before continuing with the rest of the tour.

Our Private Full Day Guided Tour allows for ca. 1 hour of free time in the Eagle’s Nest building, before continuing with the rest of the tour.

Question 12

How will I know who to check in with on arrival for the Daily Eagle’s Nest Guided Tour?

Accepted Answer

For our Daily Eagle’s Nest Guided Tour, your expert tour guide will be located at the top of the stairs & ramp at the Eagle’s Nest bus departure location (Salzbergstrasse 45, 83471, Berchtesgaden, Germany).

Your experienced guide will have "Discover Eagle's Nest" clearly displayed and will be holding a printed list with the names of the participants for the Daily Tour.

Question 13

What happens if there is adverse weather on the day of tour?

Accepted Answer

All of our tours run in all weathers. If it is raining, cloudy, particularly cold or particularly hot, the tours will still continue to run and guests are advised to dress accordingly.

The only type of adverse weather that affects our tours is heavy snowfall up at the Eagle's Nest on the mountain peak. A little snow is always possible, however if the snowfall renders it impossible to safely operate the Eagle's Nest shuttle buses then the Eagle's Nest will be forced to close. This scenario would affect the operation of our tours as follows:

Our Daily Eagle’s Nest Guided Tour would be cancelled and a full refund issued to all tour participants.

Our Private Eagle's Nest Guided Tours would be cancelled and a full refund issued to all guests.

Our Private Half Day and Full Day Guided Tours - alternative tour options would be discussed with the expert guide. If the guests wished to continue with an alternative tour program this could be arranged. If the guests preferred to cancel the tour, a full refund would be issued.

Question 14

Can I bring my dog(s) on tour with me?

Accepted Answer

Yes, dogs are welcome on all of our guided tours. They are also allowed on the Eagle's Nest buses and inside the Eagle's Nest building (including in the restaurant).

Question 15

Is there a minimum or maximum number of participants on your tours?

Accepted Answer

Our Daily Eagle’s Nest Guided Tour accepts a maximum number of 20 participants on the tour, there is no minimum number.

Our Private Eagle's Nest Guided Tour accept private groups of 1 - 8 participants.

Our Private Half Day and Full Day Guided Tours accept private groups of 1 - 6 participants.

Our Private Guided Tours for Larger Groups accept a minimum of 10 participants and a maximum of 40 participants per expert guide. Groups larger than 40 participants can be accommodated between more than one expert guide.

Question 16

Are your tours wheelchair accessible?

Accepted Answer

Our Daily Eagle’s Nest Guided Tour, and our Private Eagle's Nest Guided Tour are both partially wheelchair friendly. At the meeting point (Salzbergstrasse 45, 83471, Berchtesgaden, Germany) there is a paved ramp down to the bus shuttle departure location. The shuttle buses are equipped with a ramp to alight. Up at the Eagle’s Nest guests are required to walk through a 124 metre / 406 feet tunnel to reach the elevator, which will take them directly into the building. Inside the building there are a small number of stairs that need to be negotiated, in order to visit all three rooms open to the public, and to continue with the tour. The outdoor terrace and viewing platform can be accessed via ramp (avoiding any stairs).

On our Private Half Day and Full Day Guided Tours, please note that in addition to the above, there is also a short, partially paved trail into the woods to visit the location of Hitler’s former home - the Berghof. There are stones and tree branches to traverse. The Bunkers can be accessed via elevator and ramp.

Question 17

What languages are the tours offered in?

Accepted Answer

All of our guided tours are offered in English, either by native English speakers whose mother tongue is English or those who are proficient in the English language.

We offer, on a per request basis, tours in the German language. Offered by native German speakers whose mother tongue is German.

Question 18

What should I wear for the tour?

Accepted Answer

We recommend all guests dress accordingly for local weather conditions and bear in mind we will be travelling to the peak of a mountain. Weather can be changeable and can often change very quickly and so it would be best to bring along a light jacket. During the free time up at the Eagle’s Nest, guests have the opportunity to walk along a hiking trail behind the building, along a stoney path, with concrete steps. We would recommend wearing comfortable, sensible walking shoes for this.

Question 19

How much walking is involved on your tours?

Accepted Answer

Daily Eagle’s Nest Guided Tour 
This involves walking up and down a few short flights of stairs, at both the Eagle’s Nest bus departure point and up at the building. Additionally there is a walk through a 124 metre / 406 feet tunnel to the original highly polished brass elevator that will take you direct up into the Eagle’s Nest building. Guests have the option to take a hiking trail behind the building, along a stoney path, with concrete steps during their free time.

Private Eagle's Nest Guided Tour
This involves walking up and down a few short flights of stairs, at both the Eagle’s Nest bus departure point and up at the building. Additionally there is a walk through a 124 metre / 406 feet tunnel to the original highly polished brass elevator that will take you direct up into the Eagle’s Nest building. Guests have the option to take a hiking trail behind the building, along a stoney path, with concrete steps during their free time.

Private Half Day Guided Tour
This involves walking up and down a few short flights of stairs, at both the Eagle’s Nest bus departure point and up at the building. Additionally there is a walk through a 124 metre / 406 feet tunnel to the original highly polished brass elevator that will take you direct up into the Eagle’s Nest building. Guests have the option to take a hiking trail behind the building, along a stoney path, with concrete steps during their free time.

There is also a short, partially paved trail into the woods to visit the location of Hitler’s former home - the Berghof. There are stones and tree branches to traverse.

In addition to the above, this tour includes a visit to the underground bunkers. In order to enter the bunkers there is a flight of stairs (an elevator is also available as an alternative) and to exit there is a ramp.

For the Private Full Day Guided Tour the amount of walking is something that can be decided between the guests and the tour guide. This option is a completely flexible itinerary and as such can be tailored to suit the guests' needs and abilities.

Private Guided Tours for Larger Groups

Historical Tour of the Eagle's Nest (3 hour tour)
This involves walking up and down a few short flights of stairs, at both the Eagle’s Nest bus departure point and up at the building. Additionally there is a walk through a 124 metre / 406 feet tunnel to the original highly polished brass elevator that will take you direct up into the Eagle’s Nest building. Guests have the option to take a hiking trail behind the building, along a stoney path, with concrete steps during their free time.

Historical Tour of the Eagle's Nest & Obersalzberg (4 hour tour)
In addition to the above, this tour begins with a walking tour of the Obersalzberg which is a mountainside. As such, the walk is steep in places and also involves a short, partially paved trail into the woods to visit the location of Hitler’s former home - the Berghof. There are stones and tree branches to traverse.

Historical Tour of the Eagle's Nest, Obersalzberg & Bunkers (5 hour tour)
In addition to the above, this tour includes a visit to the underground bunkers. In order to enter the bunkers there is a flight of stairs (an elevator is also available as an alternative) and to exit there is a ramp.

Question 20

Do I need to bring anything with me for the tour?

Accepted Answer

​Please just bring along a copy of the Discover Eagle’s Nest tour confirmation. It doesn't need to be to be a printed copy, a digital copy on a mobile phone or tablet will do just fine.

Question 21

​When does the Eagle's Nest open?

Accepted Answer

The Eagle's Nest opens for the season in early to mid May each year. The exact opening date is determined by the weather and is not known until sometime around the middle of April. The Eagle's Nest is then open daily until the end of October. The official closing date is always October 31st, however sometimes it is forced to close early due to weather conditions.

Question 22

How can I get in touch with you?

Accepted Answer

Please send us an email at either:

info@discover-eagles-nest.com

or

support@discover-eagles-nest.com

alternatively, please call us on:

(+49) 1512 119 0598

We will endeavour to respond to your email within 24 hours and we will answer the phone whenever possible but please bear in mind that we are out on tour a lot of the time too.

Question 23

​Will there be a long waiting line at the Eagle's Nest?

Accepted Answer

No, not if you book one of our guided tours. All of our Eagle's Nest guided tour options include "skip the line".

Question 24

Can I make a reservation for the restaurant at the Eagle’s Nest?

Accepted Answer

Reservations for small parties are not possible up at the Eagle’s Nest restaurant. However, there is plenty of seating inside and out to accommodate everyone.

For larger groups of 20 people or more, it is possible to make a reservation in advance either online or by phone:

info@kehlsteinhaus.de 
+49-8652-2969

Question 25

Are food and beverages included in the tour?

Accepted Answer

There are no refreshments included in the tour price for any of our Eagle’s Nest guided tours. During the free time up at the Eagle’s Nest building, guests have the option to purchase refreshments at the restaurant located in the building, or out on the terrace.

FAQs